For the comfort and safety of everyone at the Abbotsford Centre, a list of prohibited items has been established. Prohibited items include but are not limited to: - outside food or drink* - carry bags or backpacks - bottles or cans, glass and coolers - containers - illegal substances, alcohol, drugs and other paraphernalia - incendiary devices - weapons of any type, chains, spikes - strollers - banner sticks or flag poles - artificial noise making devices, air horns - laser pointers - helium balloons - audio or video recorders - iPads - GoPros - selfie sticks - pets other than service animals - professional cameras (SLR / DSLR) - items the contents of which cannot be inspected or displayed - helmets, tents, chairs - Personal or refillable water bottles are not permitted in the Abbotsford Centre due to security and health issues. Bottled water is available at most concessions with the option to refill after purchase using the water fountain or washroom sinks. **Subject to change without notice *Please note: if you suffer from extreme allergies or have dietary restrictions that we are unable to comply with, please contact us before your event to discuss options.

Paid parking is available all around the arena. Please visit: www.abbotsfordcentre.ca/plan-your-visit/parking/ for more information You can pay for parking over your phone. You can call 1-866-234-7275 or get the mobile app at m.paybyphone.com

For most events, merchandise can be purchased at section 101. A secondary location may be opened at section 112, depending on the event. For Abbotsford Canucks Games, the Team Store at Section 100 is open.

Located on the suite level is our premium lounge. Guests with a valid lounge, loge box or suite tickets can access the lounge via the Premium Entrance or the elevators from Section 103 on the concourse level. For Abbotsford Canucks Games, the premium lounge on the suite level is open. Guests with club seats, loge box or suite tickets can access the lounge on a first come first serve basis respecting the capacity limit of 125 people. Please note that the premium lounge will be offering beverage service only at this time.

Lost items during events should be delivered to the Guest Services Office at section 104. Guests may also check the Guest Services Office for lost items. If you lost an item at an Abbotsford Centre event, please call our Guest Services Department at 604-743-5000 Monday-Friday 9:00 am-5:00 pm to claim your item. After 30 days, items may be donated to non-profit charity organizations or disposed of at the discretion of the Guest Services Manager.

The Guest Services Office is located at section 104 near the main entrance. Please visit our Guest Services office for any and all questions or concerns.

Family restrooms can be found on the concourse across from section 104, on the floor level by section 101 and on our suite level by Suite 20. Our family section is located at section 103, rows 7-21 and is a non-alcohol section, meaning that alcohol cannot be brought into that section. This policy is in effect at every event we hold here at the Abbotsford Centre. For more questions pertaining to this please call 604-743-5026.

Abbotsford Centre is committed to providing guests with the safest and most secure environment. Exiting and re-entering the building will not be permitted. Once a ticketed guest has been scanned, guests cannot exit the building and return during the event. Guests with emergencies will be assisted by the Guest Services Team on a case-by-case basis.

There are 3 general entrances for events: the main entrance at Gate 1 is located on the East side of the building on University Way, King Road Entrance at Gate 4 is located on the North side of the building and College Drive Entrance at Gate 7 is located on the South side of the building. Suite and Loge box owners may enter through the Premium Seating Entrance at Gate 2 located to the right of the Main Entrance at Gate 1 on University Way.